Refund Policy for FolderCharm Annual
Effective date: September 1, 2026
Annual includes a 14-day full-feature trial so users can evaluate the extension before purchasing.
Initial annual purchase
Users may request a refund within 14 calendar days after their initial annual
charge (USD $24 for new launch-offer subscriptions). Existing subscriptions retain
their previously agreed rates and refund terms.
Transaction-processing, currency-conversion, bank, and card-network fees that the
applicable transaction processor does not return cannot be refunded and will be
excluded from the refund amount. This restriction is imposed by the transaction
processors. FolderCharm does not receive or retain any portion of those fees.
Renewal charge
Users may request a refund within 7 calendar days after an annual renewal charge.
Approved renewal refunds terminate the renewed paid term. Transaction-processing,
currency-conversion, bank, and card-network fees that the applicable transaction
processor does not return cannot be refunded and will be excluded from the refund
amount. This restriction is imposed by the transaction processors. FolderCharm does
not receive or retain any portion of those fees.
Managing cancellation through Stripe
Subscribers can manage or cancel future renewals directly in the Stripe-hosted
Customer Portal. In FolderCharm, select Billing & invoices to open the secure
Stripe portal, then manage the subscription there.
Cancellation stops future renewal charges only. It is not automatically a refund
request and does not by itself refund the current annual term. Stripe's self-service
cancellation does not automatically evaluate or issue refunds under the 14-day
initial-purchase or 7-day renewal refund windows.
To request a refund under either window, the user must contact
FolderCharm Support within the applicable period,
even if the subscription was already canceled through Stripe.
How to request a refund
Contact FolderCharm Support with:
- The email used at checkout.
- The approximate charge date.
- The Stripe receipt or invoice number, if available.
- A brief reason for the request.
Do not send payment-card numbers or sensitive financial information.
Exceptions
Seller may deny or limit refunds in cases of fraud, repeated refund abuse, chargeback abuse, license resale, or material violation of the Terms. This policy does not limit refund or cancellation rights required by applicable law.
Approved refunds are issued through Stripe to the original payment method. Processing
time depends on Stripe and the user's financial institution. Any rights required by
applicable law take priority over the fee treatment described above.
Seller: FolderCharm