FolderCharm Support

Contact

• Support email: betterbookmarks4u@gmail.com
• Support website: https://foldercharm.pages.dev/support.html
• Billing and invoices: licensed users can select Billing & invoices inside the extension to open Stripe Customer Portal.

Support requests are normally acknowledged within three business days.

Before contacting support

1. Update Chrome or Edge.

2. Reload the extension from the browser's extension manager.

3. Confirm the extension has bookmark permission.

4. Confirm the browser profile contains the expected bookmarks.

5. Retry the license check if the plan status is unavailable.

Include with a support request

• Browser name and version.
• Extension version.
• A description of the issue.
• Steps to reproduce it.
• Screenshots with private bookmark names and URLs removed where possible.
• The email used for purchase, for billing issues.

Never send passwords, complete payment-card numbers, browser profile files, or private bookmark exports.

Common licensing issues

• Trial not available: Retry the access check and confirm the internet connection.
• License not recognized: Enter the checkout receipt email and copy the complete license key from the checkout success page.
• Changed computers: Install the extension, open plan management, and activate with the same purchase email and valid license key.
• Payment issue: Use the billing portal or contact support.