FolderCharm Support

Contact

• Email: FolderCharm Support
• Support website: https://foldercharm.pages.dev/support.html
• Billing and invoices: licensed users can select Billing & invoices inside the extension to open Stripe Customer Portal.

Support requests are normally acknowledged within three business days.

Before contacting support

1. Update Chrome or Edge.

2. Reload the extension from the browser's extension manager.

3. Confirm the extension has bookmark permission.

4. Confirm the browser profile contains the expected bookmarks.

5. Retry the license check if the plan status is unavailable.

Include with a support request

• Browser name and version.
• Extension version.
• A description of the issue.
• Steps to reproduce it.
• Screenshots with private bookmark names and URLs removed where possible.
• The email used for purchase, for billing issues.

Never send passwords, sign-in codes, session credentials, complete payment-card

numbers, browser profile files, or private bookmark exports.

Common licensing issues

• Code not received: Check the email address and spam folder. Wait one minute

before resending; codes expire after 10 minutes. Use Use a different email

to correct the address. Repeated requests may require a longer wait.

• Trial not available: Sign in with your verified email. Reinstalling does not

restart the original 14-day trial.

• License not recognized: Sign in with the checkout email, then enter the

complete license key from the checkout success page once.

• Changed computers: Sign in with the same verified email to restore the

original trial and any already-linked paid license.

• Unable to verify access: Check the connection and retry. Offline access ends

at most 24 hours after the last successful check and is not renewed by failures.

• Wrong account or expired trial: Use Sign out, including on the plan

screen, then verify the intended email.

• Revoked access: Contact support. Reinstalling cannot restore a revoked

account/license; browser bookmarks remain intact.

• Payment issue: Use the billing portal or contact support.